Cleaning Water: Making water safe at home, at work and in agriculture


Will you please thank the team that installed our new water system.  They kindly and considerately coped with my “ideas”.  They were very thoughtful when I needed access to the drive to take my husband to his various medical appointments.  Thank you too for being so considerate with the plan of work.  Instead of being a worry to me the whole installation went very smoothly.

(Installation of a new pressurised system – 10th June 2019)


- Pamela Sparrow

Just a quick email to thank you and your team for the airlift cleaning work you provided at Penderyn borehole. Myself and Kate were on-site the whole time and were very impressed with your team’s professionalism and desire to do the best job possible. I trust you can pass on our thanks to the drillers Paddy and John

Kevin Betts



- Welsh Water – Dwr Cymru

I just wanted to thank you and the team at WB and AD Morgan for such swift and excellent service on late Friday afternoon. The professionalism of your company is outstanding and I am very happy to be a customer.

- Kate Bingham

Just wanted to say thank you for such great service – getting the water problem sorted out so quickly was certainly a weight off my mind.

- Jo Ryan

Thanks for your advice regarding the tank.

Yes… the difference in taste is like chalk and cheese. The previous supply had a rather cloudy appearance and a rather ‘muddy’ taste. Your supply is wonderfully clear (even before we have had our filter changed) and a fantastic fresh, spring water type taste. It reminds me of my youth, walking in the lake district and drinking from water from the rocks!?

5th December 2016

- Laurie Robinson

At all times your staff were friendly, most helpful and carried out the project with minimal disturbance. It has been a pleasure to have them working here.

2nd September 2016

- Edvin Loach, Bromyard, Herefordshire

I would also like to congratulate your company and staff for the excellent service provided. The initial contact was polite and helpful, and importantly on saying they would phone back this was promptly done.

The fitter who arrived and carried out the work was again polite and courteous and knew his “stuff”. The fault was quickly diagnosed and normal service resumed.

Excellent all round service all completed within a morning!

Many thanks.

1st September 2016

- Newbridge on Wye, Llandrindod Wells, Powys

Thank you very much for your time and effort and of course, we would be using your services as and when we have Borehole issues on Site.

11th July 2016

- Mark Weatherill, Futamura in Wigton, Cumbria

I know we have yet to use the bore hole in anger so to speak, but we did want to say what a fantastic service you and your team have provided throughout. We couldn’t have been in better hands.
7th July 2016

- Quentin

Many thanks for a job well done. Your guys were brilliant and left an extremely well engineered job.
Again thanks for making the process painless from start to finish.

- Trevor

James left a short while ago after replacing our pump, he was a credit to your company – efficient, polite & friendly, just wanted to thank you again for amazingly quick response & to apologise for spoiling your lie in!!

- Steve & Liz Fawcett

I would like to thank you for your personal involvement in this project, the promptitude with which the work began, and also to express my appreciation of the professionalism and courtesy of the drillers, Paddy and John. Also Mark and James who got the system operational. Rebecca and I will be celebrating the advent of the bore hole with a water party!

- Hilary Thomas

Just a quick email to say many thanks to Adrian and yourself for your understanding approach in helping resolve the recent issues regarding the replacement pump. Both Tracy and I found our meetings to be most informative and appreciated your honest approach and willingness to listen to our concerns. We are also relieved that the water analysis results showed nothing more than the hardness of the water.

- Steve and Tracy Adams

Thank you for all your help and it all looks super efficient and wonderful. Already we are appreciating the nice well water rather than the chlorinated mains. What a relief to have it all done after 3 years of trying to get 2 different contractors to do the work. Mark and co did a great job. We are finishing off the ground works next week.

We would like to have a maintenance contract please as quite clearly folk around here don’t know what they are talking about and it would be by far the best if you would keep it running for us. I am soon to buy a padlock for the door as our biggest enemy is others going in and turning every tap in the hope of fixing it and causing mayhem but then of course it is all so efficient that it most likely will not go wrong.

Thank you so much for all your help with it and I am hugely relieved and pleased that it is all done.

- Jennifer Schuster

Breakdown December 2014

Thank you so much for your efficient and prompt attention. Your engineers are first rate, we were so relieved that you sorted the problem quickly. Happy Christmas from Lesley.


- Lesley


We wanted to thank you very much for the extremely prompt repair done by your team today. To find you have no water is not a pleasant experience and you don’t realise until it isn’t there how much you rely upon clean water from the tap. To have a diagnosis and new pump fitted and working within 7 hours of the phone call to you was a great relief- thank you.

- James and Julie

Brian, Adrian, and of course Mark who did all the hard work!

Well done guys, excellent set of consistent results. This makes the whole project worthwhile and is a good reflection of your expertise and experience. Once the project is up and running I intend inviting Shropshire Council Environmental Health officers up to show case the project and your installation.

- Kevin Voyce


With a 400-acre sheep and arable farm situated about four miles from Presteigne, where the England-Wales border runs through his land, Mervyn Jones was a ‘natural’ borehole customer for WB & AD Morgan in more ways than one.

“When we decided to have a borehole installed back in 1994 we wanted to make use of the water beneath our land, and as Morgans were based at Presteigne they were a natural choice.

“Domestic water from the borehole is supplied to the farmhouse, a bungalow and three cottages, and also used for crop irrigation for oats, wheat and oil seed rape, as well as to our 250 breeding ewes and lambs”, he said.

Over the years the company has maintained the farm’s water supply system, installing an additional filter to cure a silting problem and, more recently, a water softener to eliminate an increasing level of phosphate.

“I’ve been surprised by how much less soap and detergent we now use and how much softer the water is now, as well as solving the phosphate problem. I can’t fault the service from Morgans – any problems and they pop out and sort them.

“We had a problem with the water pressure, and they sorted that in half an hour”, said Mervyn.

- Mervyn Jones


Gill Stovold runs a 5-Star holiday apartment at The Coach House, The Old Rectory, Stoke Prior, in Herefordshire, and describes how WB+AD Morgan ensured the water – and the heating – kept flowing.

The borehole at The Old rectory was installed by WB+AD Morgan around 1990, and we moved into the property in 2006. In 2010 the pump failed. We contacted the company at opening time and within two hours we had an engineer on site. By the close of business a new pump was installed, the system was flushed and in full working order.

On Boxing Day 2010 we awoke to extreme temperatures recording minus 19 deg C. Our borehole holding tank had frozen solid. We called WB+AD Morgan and were directed to an emergency mobile number. After discussing the problem, the engineer suggested that we slowly thaw the tank using a hair drier! Some six hours later the tank had thawed and the water was pumping without any damage to the system. At the suggestion of WB+AD Morgan we have significantly upgraded the insulation around the tank.

In early 2012 we converted our Coach House into a 5-Star holiday let. We were keen to ensure that the water supply to this building would be ample, whilst not reducing the supply to the main house. WB+AD Morgan made the necessary calculations and installed a larger holding tank. For total peace of mind concerning water quality they also installed a UV filtering system. The water is laboratory tested, and WB+AD Morgan organise this service for us too.

We and our paying guests are delighted by the outcome!

Most recently, in Dec 2013, we experienced problems with the water softener in the main house. Whilst WB+AD Morgan did not install this aged system, they made a site visit and the system is working again. We will ask WB+AD Morgan to fit a new softener when it is needed.

All in all, we have found WB+AD Morgan personnel to be punctual, helpful and to be forthcoming with explanation and advice in a friendly yet professional manner. We would most certainly recommend them to others.

- Gill Stovold, The Coach House


Chris Smith runs a B & B at The Old Vicarage, Lyonshall, in Herefordshire, and describes the advantages of having a water softener installed.

WB+AD Morgan look after my property’s boreholes under contract and fix anything that needs fixing from time to time.

I enquired recently about water softening as the borehole water is pretty hard. This hardness has resulted in deposits of calcium and lime scale on anything which heats water – kettles, hot water cylinder, washing machine, dishwasher and so on. It also leaves deposits on shower glass, taps, toilet bowls and ballcocks. This shortens the lives of all of this equipment and makes for lots of cleaning work.

Morgans quoted what I thought was a very reasonable price and have subsequently installed a water softener that softens the water immediately after it comes from the borehole. This has to deal with a large flow rate of around 4 cubic metres per hour when the borehole pump is at work three or four times a day for quite brief spells as our loft tanks are refilled.

Since installation the differences it has made have been remarkable. Everything stays clean and calcium-deposit-free, so wear and tear on the equipment is bound to be much less than before. We also use a lot less soap, shampoo, conditioner, and washing soap powder. Cleaning showers, baths and basins is no longer the chore it once was.

We really wish we had had this installed from the day we moved here (14 yrs ago) as it would have saved a lot of money in terms of replacing furred up kit, such as a massive hot water cylinders and washing machines. I guess it is leaving a lot less deposits in the central heating system too, but haven’t been able to verify this yet. The running costs of the softener are insignificant compared to the savings.

We use around one cubic metre of water per day in winter and about twice this in the summer, as we run a small B & B operation. The water softener comes with a usage meter which allows us to know how much we are using. Currently we put a 25Kg bag of salt tablets into the system once a month and this keeps the water soft – approx £10 per month.

We have carried out controlled blind tasting sessions of the before and after water and there is no discernible difference in the taste – if anything it ‘feels’ nicer after the change.

The service from Morgans was great – they came pretty quickly, did what they did and left the place clean and tidy – a good professional job at the price they quoted. Full instructions were given and documentation left with us but it is pretty straight forwards and low maintenance.

- Chris Smith, The Old Vicarage

A borehole is cost effective & is also low maintenance, our production process is reliant on it; that speaks volumes about the confidence we have in the installation from WB+AD Morgan.

- Scott Love – Akzo Noble

The water from the borehole surpassed our expectations, the level of service from WB+AD Morgan was first class & the after-care package has been fantastic.

- Richard Wyn Huws – Pant Du wines and ciders

Water from a borehole is considerably cheaper than the mains, & the borehole pays for itself within a couple of years.

- Stephen Hay – Poultry producer

We needed the security of working with an established driller with a good track record, WB+AD Morgan impressed us with their commitment to excellence.

- Nick Taylor – Ty Nant Spring Water

The pressure of water provided by the pumps in the boreholes is far greater than could be achieved from a mains supply.

- Robert Simpson – Chicory Crops